OneEclick makes sure flexible return and refund for the users who are not satisfied with our services. Return and refund policy is not applicable to all the categories of product or on change of mind and restricted to certain sellers only. Return policy may vary according to different product category. categories of product which have warranty period will be transferred to the particular service center and on those categories of product return and refund policy will not be applicable. Information regarding warranty periods, change of mind, etc. will be on the left navigation bar on single product view.
From the day of delivery customer have 3 calendar day to initiate and apply for return and refund policy.
Legitimate Reasoning for Return
Basic Inspection on Delivery Site
On receiving the product from customer on delivery site product will be checked on whether it is applicable for the return and refund policy. Inspections will be based on meeting minimum criteria as mentioned below:
Acceptance and Refunds
After receiving the product, it will be quality checked and based on the outcome it will be processed for refund. The refund time may vary extending to more than a week.
Delivery /shipping charges will be refunded only if the return & refund policy is initiated due to wrong/defective/damage/quality product. If the refund is initiated due to options on product i.e. “No longer needed” or “Change of mind” then the shipping charge will not be refunded in this case it will be sole responsibility of a customer to pay for the shipping charge during the return of product.
If you have any queries/confusions about our return policy you can always contact our sales and support team directly.
Oneeclick is focused on providing an excellent customer experience, ease-of-purchase, comprehensive customer care and a hassle-free shopping and returns experience. With the motto “तपाईको Shopping साथि”, Oneeclick makes shopping facile with effortless and easy purchase procedure. Oneeclick offers wide range of products with a diverse assortment in categories.